my site is down

[astraea96]

hello sir
my site is down
i can't access not only website but also cpanel.
my account is with.

what happend?
i checked status.x10-.com
but i can't find any notice.
i can log in x10hosting portal.

my account must not be inactive.
please help me

thank you

 

[Dead-i]

Your website looks to be online for me - could you provide a link to the URL having problems?