Resolved My site is down.

Discussion in 'Free Hosting' started by heknowsy, Mar 25, 2020.

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  1. heknowsy

    heknowsy New Member

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    Hello,

    My site has been down for days. Whenever I try to access it, I keep getting this message:

    "Not Found
    The requested URL was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

    This is my site's url: http://www.heknowsyourname.x10host.com

    Please help me. Thank you!

    -JMG
     
  2. Anna

    Anna I am just me Staff Member

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    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

    During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account looks like it missed that 60 day mark with a day or maybe two, you were a bit outside of the 30 day requirement for free hosting though. Prior to our purging you last logged into your account on January 2nd.

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Thursday last week, though we extended it a little bit extra.

    You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.
     
  3. heknowsy

    heknowsy New Member

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    Thank you so much!
     
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