My website files deleted

Discussion in 'Feedback and Suggestions' started by socia216, Jul 18, 2016.

  1. socia216

    socia216 New Member

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    So my main account for x10hosting under the email address: wakafockaflame@hotmail.com was like terminated or something for inactivity idk.

    Anyhow, I worked so hard and uploaded my portfolio there. I also recently damaged my hard drive so I can't recover the backup and the server had the last copy, but now its gone and my portfolio is deleted.

    The website was: osuq.x10.mx

    Anyway to get the files back? Pretty bummed with losing that
     
  2. bdistler

    bdistler Well-Known Member Prime Account

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    short answer is - no

    if for 30 or more days you did not log-in to the Account Portal - your account will be suspended for inactivity - you can un-suspend it from within the Account Portal (AP) at --> [ https://www.x10hosting.com/sso/login ] - but if you do NOT un-suspend it within 21 days the computer (system) will terminate it and delete ALL of its files and databases - anytime after the 21 day delay (total 51 days from last log-in) - NO backups are made

    at URL [ http://osuq.x10.mx/ ] - I 'see' --> [ The web hosting account you're trying to reach no longer exists ]
     
    Last edited: Jul 18, 2016
  3. socia216

    socia216 New Member

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    Welp, my day is ruined. Thanks anyways
     

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