Hello, We have launched a new community support system that will be replacing ticket support for normal free hosting users. The system is laid out similar to stackexchange for you that are familiar with that type of community support setup. You can get to the new system from the navbar in the forum or also from the account portal, the URL is http://x10hosting.com/forums/support. You must first login to the forum or the portal as we are utilizing a single sign on system where your forum user name will be your ID. Some things to note, the support system is NOT for discussions. It is for questions and answers, if you have something to discuss please use the forums here. If you have something to add to a question or need the person to provide more information use the comment section under their question. Do not submit an answer to a question unless it is actually an answer. The system uses downvotes and upvotes to rate the questions and answers, this is controlled by karma points which you can gain by helping other users. Some abilities are unlocked once you gain specific amounts of karma. You will not be able to upvote\downvote immediately, this is to prevent abuse of the system. If you are an illuminated or prime user you will still have access to submit tickets directly to us via the portal, you will also start to see improved response times. I'll leave this thread open for now if anyone has any comments on the new setup.