Resolved New FTP login info failing

Discussion in 'Free Hosting' started by hazelra2, Mar 25, 2020.

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  1. hazelra2

    hazelra2 New Member

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    When I log in I see new information to log into the FTP server. I am able to connect to the server, but the user and password provided fail with 530 login authentication error.
     
  2. garrettroyce

    garrettroyce Generally Helpful Member Community Support

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    I had some funny issues with passwords for "default" logins for different services (email, FTP, etc.). I changed my password in DirectAdmin and that fixed my email login not working. Can you try changing the FTP password and/or your main DA password?
     
  3. Anna

    Anna I am just me Staff Member

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    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

    During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 20th.

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).

    You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.
     
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