Resolved Problems with my website

[bbuenox1]

Hi, I can´t access my website correctly. It appears as white screen with this message:"Apache is functioning normally". Also I tried to access my account to review what´s happening but when click "Open CPanel" a new error happens: "Sign in Successful.Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry".
I noticed this issue days ago and though that was an eventual error but it persist. What can I do? May somebody support me?

Thanks in advance.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 8th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.

 

[bbuenox1]

Hi Anna,
thank you very much. I think you are right and I didn´t log into my account on time.
Thanks again for restoring my website!