Recover deleted account

Discussion in 'Free Hosting' started by itpreci2, Aug 27, 2015.

  1. itpreci2

    itpreci2 New Member

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    I have account associate with

    itprecisionrecruit.x10host.com was deleted because of inactivity.

    I re registered again today with same email.

    Now when I try to add the old domain back.

    I got


    Unable to add the domain name − Could not determine the nameserver IP addresses for “itprecisionrecruit.com”. Please make sure that the domain is registered with a valid domain registrar.

    I am pretty sure the domain is still valid and point to x10.

    Could u please help? Thanks.
     
  2. itpreci2

    itpreci2 New Member

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    Or could u please recover the old account for me?

    I am a little bit over 20 days.
     
  3. bdistler

    bdistler Well-Known Member Prime Account

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    it is not "valid"
     
  4. Dead-i

    Dead-i x10Hosting Support Ninja Community Support

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    Hi itpreci2,

    Accounts are usually terminated after 21 days of inactivity. However, an issue with our account system meant that your account was terminated earlier than usual.

    Although we usually wouldn't restore accounts, I'm willing to make an exception in this case. I have found a backup of your account, but it looks like you have already created a new account. I would need to delete your new account (itprecis) before restoring your files. Are you happy for me to do this? :)

    Thank you,
     
  5. itpreci2

    itpreci2 New Member

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    More than happy for you to do that. Thanks!


     
  6. Dead-i

    Dead-i x10Hosting Support Ninja Community Support

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    Hi,

    Your account has been restored. :)

    Thank you,
     
  7. psychima

    psychima New Member

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    Could you please also restore this account for me ?

    I was on vacation and forgot everything :( . Thanks!
     
  8. Dead-i

    Dead-i x10Hosting Support Ninja Community Support

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    Hi psychima,

    Unfortunately your account was terminated 38 days ago, on the 21st July 2015, after 31 days of inactivity and a subsequent 21 day suspension period. I'm sorry, but I cannot restore your account. Please feel free to create a new account if you wish.

    Thank you,
     
  9. ingresos

    ingresos New Member

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    Hi Admin,

    Can you please help me to recovery it?:
    Expirated today I didn´t know after 21 days inactive was suspension, I sign up again but not can recovery my old website is too much work for lose it, please help me? :-(
     

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