First, we do read the feedback section even if we do not always reply. So thanks to those who have left feedback, even the critical ones. After reading through all the feedback I decided to make one general reply in the news section. The past few months we have taken on the very monumental task of revamping the hardware and backend of free hosting. I'm not going to lie, it was not easy and things did not go exactly as planned. We had our fair share of software issues, hardware issues, delays in receiving ordered hardware, etc. I'm very hopeful that once complete it will be many years before we have to do something like this again. It has been 8 years now since we started giving away hosting, we have a ridiculous amount of accounts, files, databases, emails, and data in general for all of our users. Doing anything with the servers or backend that controls all of this is nothing short of a system admin's worst nightmare. The setup we were previously using was antiquated and we made the decision to overhaul the whole thing bringing it up to date with the latest hardware, software, and general practices in the hosting industry. Making the decision to completely revamp a production system that has ties into so many accounts and servers was not easy, but necessary. Picture upgrading your computer from WindowsXP to Windows7 along with all new hardware, moving your own files and software is a daunting task, now picture moving a million other people's data. With that said, we are at the end of this overhaul. The software has been revamped and upgraded, the free servers have been virtualized*, the hardware has been changed. We are now running the latest intel E5 processors and are fully utilizing both SSD local storage and redundant SAN storage for all systems. Anyone loading their site today should notice a dramatic increase in speed for everything related to your hosting account. We still have some tidying up to do however anything requiring extensive downtime has passed. There is quite the backlog of tickets and we are doing our best to clear them. It is possible your ticket may be closed without an answer, if this happens and you still have an issue please re-open the ticket or submit a new one. We are mass closing tickets that are related to issues that have been resolved to help us get to outstanding issues faster. I will leave this thread open to address any questions, however I can not provide support in this thread so please do not post your support inquiries here. *Chopin has to be moved to the new infrastructure still, this will happen in the next few weeks.