Why don't you insert a line at the very top of your 'Create a Support Ticket' page that says, "Please do not create a new duplicate support ticket for something we are already working on," with a link to the 'Support Status' page so people will know where to go and what to look for, instead of just complaining at the 'Status' page and in the 'News and Announcements' forum about users failing to read said 'Status' page. We don't know your website inside, & out. Fortunately, you are pretty good, so when a rare problem comes up, excuse us if we don't know exactly where to go or what to look for, and you should maybe try to be a little less disparaging of us who love what you offer and hope someday, when our businesses take off, that we will need and be able to upgrade to a bigger and better website that will necessarily need to be a paying account--probably with you, if you haven't totally chased us away, by then! You're practically shooting yourselves in the foot not having something like the following at the top of the 'Create Ticket' page:Please do not create a new duplicate support ticket for something we are already working on. Please check our 'Support Status' page FIRST to find out if we are already working on a problem that is not yours alone. Seems to me the logical thing to do--just sayin' ... Thanks folks! Look forward to everything working like clockwork again soon!