Support Tickets

Discussion in 'Feedback and Suggestions' started by jpr28056, Jun 16, 2012.

  1. jpr28056

    jpr28056 Member

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    Why do support tickets get closed with no answer? I have followed protocol and opened a support ticket and then a few days later it was closed with no answer. I opened another support ticket and the same thing happened. I understand this is a free service but what is the use of having a support system if the tickets just get closed? I'm not opening the tickets to waste x10's time and these issues happened after Chopin was moved. I don't know what is wrong with my websites. I search the forums looking for an answer and when I can't find a suitable answer I open a ticket and then get ignored.

    Sorry for the rant but if I need help and follow the proper chanels I think I should at least get some answer.
     
  2. stpvoice

    stpvoice Community Support Rep Community Support

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    Hello,

    What's the ID number of your most recent support ticket?
     
  3. jpr28056

    jpr28056 Member

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