So I'm logging in to my account and I get presented with this "There is a problem with your request" that says this:
We've found that you're connecting with a network proxy, VPN, or Tor, and we're unable to complete your request because of this. Please disable any such service, sign out and back in.
If you believe this decision is a mistake please get in touch on our Community Forums or email support@x10hosting.com. When contacting us via email, please send from your account's contact address, copy the text shown above, and if applicable, include your IP address.
First off, I am -NOT- using a VPN what so ever, and I am -NOT- using a proxy. I'm using SPECTRUM home internet. I have only ever logged in to X10 from my home residential internet from SPECTRUM. This is not a VPN Exit node, this is standard residential internet that millions of customers in the USA have.
I emailed support and at first they were responding to my emails but I sent one final one asking who to contact to get access to my account again but now it's been 3 weekdays and they're not even responding anymore.
Your support staff is completely ignoring me. What do I have to do to get my account back? Do you people want a copy of my SPECTRUM bill to prove I'm not lying? What the heck is going on here?
We've found that you're connecting with a network proxy, VPN, or Tor, and we're unable to complete your request because of this. Please disable any such service, sign out and back in.
If you believe this decision is a mistake please get in touch on our Community Forums or email support@x10hosting.com. When contacting us via email, please send from your account's contact address, copy the text shown above, and if applicable, include your IP address.
First off, I am -NOT- using a VPN what so ever, and I am -NOT- using a proxy. I'm using SPECTRUM home internet. I have only ever logged in to X10 from my home residential internet from SPECTRUM. This is not a VPN Exit node, this is standard residential internet that millions of customers in the USA have.
I emailed support and at first they were responding to my emails but I sent one final one asking who to contact to get access to my account again but now it's been 3 weekdays and they're not even responding anymore.
Your support staff is completely ignoring me. What do I have to do to get my account back? Do you people want a copy of my SPECTRUM bill to prove I'm not lying? What the heck is going on here?