Totally Inaccurate Information - Nothing is Solved on the Servers

Discussion in 'Free Hosting' started by stgeorge, Sep 2, 2012.

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  1. racochusz55

    racochusz55 New Member

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  2. stgeorge

    stgeorge Member

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  3. svcadm

    svcadm New Member

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    Terrible. Just terrible. No service, no status and no replies.
    aaaarrrrrrrrrrrrrrrrrrggghhhhhrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.................... :mad:
     
  4. makkesk8

    makkesk8 New Member

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    Guys.. its a free host.

    x10 is the best free host out there.. but when it comes to migration it could have been better but this is what we have to deal with.

    Let them do their job and lets hope everything gets fixed properly within a week

    Thanks
     
  5. phoenix2010

    phoenix2010 Member

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    its not the migration ! its not that the migration was nesacary its the lack of info on the status of the servers especialy when alls well one minute then offline t he next ?

    obviously not the end users fault?

    i for one am a great lover of x10 and its staff and volenteers and will support them when i can its just hard when theres a lack of info about problems
     
  6. phoenix2010

    phoenix2010 Member

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  7. svcadm

    svcadm New Member

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    Yeah, yeah. We had been hoping that for the last 10 days. But thanks for the invaluable information....
     
  8. stgeorge

    stgeorge Member

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    @makkesk8
    It is not just the Free Hosting that is suffering.

    Service Alerts are still down after 5 hours.

    The idea of the 'Posting of Tickets' introduced a few months ago is useless as there is no way these can be dealt with. There will simply be too many.

    As svcadm said:
     
  9. mouldst

    mouldst New Member

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    I was using the free hosting to evaluate their capability with the real intention of upgrading to paid service. So far, in the less than 1 month since I registered, I've had 2 *major* downtimes. The evaluation now is they're completely incompetent and there's no way I'd use them.

    I'm moving elsewhere.
     
  10. stgeorge

    stgeorge Member

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    In three years this is what I have experienced:
    1/ Initially in the first year:
    slow server, regular brief downtimes, occasional breaks in mail server.
    They migrated Accounts. I lost Everything. Had to Sign Up again

    2/ 2nd year:
    Serious problems with mail server, Slow Server, 2 or 3 days downtime, (not common).

    3/ This Year:
    Another Server Migration, (clean up Feb 4 weeks downtime), many lost accounts, general uptime had been excellent this year except that e-mail server was not working for about 4 weeks.
    Now another Migration, (many will lose websites), current downtime 10 days.

    Legal Notice:
    All dates and length of time are approximate, (but may well be a cautious estimate).

    Here are some posts on the problems at x10
    http://winfoes.co.uk/forum/Free-cPanel-Web-Hosting/16-x10Hosting-com-Review
     
    Last edited: Sep 4, 2012
  11. Dead-i

    Dead-i x10Hosting Support Ninja Community Support

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    Our administration are already aware of this.

    I feel we provided status updates appropriately during the process of the maintenance. Could you please elaborate on how we could do better?

    Our volunteers try our best to get through them - we are not paid for what we do, and we have lives too. We are currently investigating how we can improve the workflow of the ticket system.

    This is completely incorrect.
    Files were successfully migrated from the old servers to the new servers, and if any websites are lost then we can restore a backup if the user submits a support ticket. No websites will be lost.

    Downtime has been intermittent - our services have not been completely offline for 10 days.
     
  12. stgeorge

    stgeorge Member

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    @Dead-i
    I really appreciate the fact that you are getting involved with the Forum and we all appreciate the work you all do.
    Please understand I am not having a go at you personally or x10 in general.
    I am simply using this thread to keep everyone informed as to when what happens and when as it appears more informative than the service announcements.

    I do not wish to appear combative, but dealing with your previous points one by one:
    As for the Server Status I have to congratulate x10 on a good idea!
    The problem is that the updates are not completely accurate, for example:
    "UPDATE (August 27th): Stoli has been successfully migrated to Absolut."
    Could be:
    "UPDATE (August 27th): Stoli has been successfully migrated to Absolut.
    However this does not mean your account is ready for use as there are still issues we have to resolve"

    I always wonder why Free Hosting even bothers with a Ticket System when more information is gathered by Clients from the Forum.
    I do realize that if it pertains to an individual problem, it has a use.
    Not in these circumstances those Admins dealing with Tickets are best used within the Forum.

    Glad to hear it. I assure you that has not always been the situation in the past.

    Makes no difference when I am getting repeated e-mail warnings from Google that the site cannot be reached and visitors cannot depend on a connection.
    Intermittent is of no use. I cannot dictate when a visitor is to hit the website.
    10 days intermittent is 10 days downtime.

    But as said already, I for one, (and there are many others), that really do appreciate the services of x10 and the staff.
    So please do not take anything personally.


    As a Server Admin, I do understand, but my Thread Counts:
    Totally Inaccurate Information - Nothing is Solved on the Servers

    It was Posted like that, with that Subject Line, so that others will read it!
     
    Last edited: Sep 4, 2012
  13. stgeorge

    stgeorge Member

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    Incidentally my sites are now back On Line
     
    Last edited: Sep 4, 2012
  14. stpvoice

    stpvoice Community Support Rep Community Support

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    While I understand your frustration with the issues that have been raised throughout the course of this thread, I am also of the opinion that the status updates provided are as accurate as possible, given the circumstances.
    Considering there are literally thousands of accounts on x10Free, it's not always possible to predict how software is going to behave when given the mammoth task of migrating accounts. Inevitably, problems arise. We do try and ensure that clients are aware of these problems, however if we reported on every little issue no work would get done and we would have a status page a mile long. I realise that downtime isn't nice for anyone to handle, but unfortunately can be a "necessary evil" in order for us to provide you with the best service possible.
    Personally, I am of the opinion that any sites that could be considered "mission critical" or otherwise cannot afford downtime should not be reliant on a free hosting service with no uptime guarantee. If your site was that important you'd pay the couple of pounds (or dollars, as the case may be) to upgrade to some kind of uptime guaranteed service.

    We will always try to work with you to resolve issues with the service - not against. I'm sorry if you feel that some status updates are inaccurate, but I can assure you that we are not out to mislead anybody. Migrations are not easy.
     
  15. svcadm

    svcadm New Member

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    This simple fact proves that the migration is quite faulty, and it is, therefore, not complete.


    By telling the truth in the "status update" - that you have no idea whether your latest endeavour in achieving your goal will actually work at least as well as it did before the migration. If it doesn't, do NOT say it's "finished" or "complete". That is a false information which can costs people time and, in some cases, money.
    I do appreciate your help.

    Good to know, again. :)

    Well, may be, but there's no way to know at what point a site admin is safe to administer the site(s), since it's not only unusable most of the time, but the fact that there's a migration in progress, and any change made to the sites will simply not be permanent, since the database will be restored to a saved state after the migration (at least that's what your staff have been saying). From that perspective, yes, your services HAVE been COMPLETELY down for the last 10 days or so, and is STILL down. (except this forum).

    I STILL cannot add content to my site, as it reports an "unknown error". I have opened 4 tickets AFTER the migration and your last removal of all open tickets, and I haven't received any replies so far. I don't know whether it's a database problem, so I cannot put that in my ticket's "subject" field.

    edit:
    BTW, While I was writing this, there were couple of more posts. One almost like mine. I promise mine's not a copy :D
    I do like the last reply by the staff. :)
     
    Last edited: Sep 4, 2012
  16. stgeorge

    stgeorge Member

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    @stpvoice
    Server Migration is Simple.
    You Split the HardDrive in the Server.
    You install to the Test Split section of the HardDrive.
    You Test.
    You Copy over to the Target HardDrive when you are happy with the install.
    You boot the Target Drive first from the Test Dive.
    Simples!

    JUST LIKE A PC

    I have 8 Logical Drives on 1 HD on my PC with 3 Operating Systems, (I have other HD's in the same Computer that are Split also).

    But I realize that everyone on x10 is doing their best.

    @svcadm
    1/ Quite right re the database, (but how much data can be lost?).
    2/ Well at least the Forum is on a different server or partition.
    That should be applauded, hence my animosity to the Ticket System!
     
    Last edited: Sep 4, 2012
  17. stpvoice

    stpvoice Community Support Rep Community Support

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    You may think what you like, but the above is a gross underestimation of the processes involved in a multiple server setup. That may work for you at home, but it is not applicable here.
     
  18. svcadm

    svcadm New Member

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    stgeorge, I think it's more complicated than that when it involves not hard drives with logical partitions and miniscule data, but tape drives and unix and volume managers and inodes and screw-ups and hundreds of Terra Bytes of data (I don't know if that's the case here).
    It's always a VERY high-risk deal. (Unless they were using RAIDZ, on Solaris 11 :) )
     
    Last edited: Sep 4, 2012
  19. stpvoice

    stpvoice Community Support Rep Community Support

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    What's your ticket ID, and either myself or one of the other staff will take a look?

    Thanks.
     
  20. svcadm

    svcadm New Member

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    The last ticket ID is #24310
     
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