In Progress Unable to login to DirectAdmin

Discussion in 'Free Hosting' started by RagnaParadise, Jun 23, 2020.

  1. RagnaParadise

    RagnaParadise Member Prime Account

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    Hi folks,

    I can't seem to access DirectAdmin on my domain (I vaguely remember signing in as junlem on illuminated.x10hosting.com:2083). I missed the memo on the expiry of Prime/Illuminated accounts - is the account dormant or already deleted?

    Thanks and regards!
     
  2. garrettroyce

    garrettroyce Community Support Community Support

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    You are correct. Please see the following information, which now applies to formally "Prime" and "Illuminated" accounts:

    I'm requesting an admin help with restoring your account.
     
  3. Anna

    Anna I am just me Staff Member

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    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

    Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

    Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

    You're lucky though that the restore is still possible for your account.
    I'm running the restore now and the account should be good to go in a few minutes.
     
  4. RagnaParadise

    RagnaParadise Member Prime Account

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    Thanks Anna. Unfortunately, I'm still unable to access DirectAdmin. Is there something else I need to do?
     
  5. Anna

    Anna I am just me Staff Member

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  6. RagnaParadise

    RagnaParadise Member Prime Account

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    Wonderful. I have access. Thanks again Anna and Garrett!
     

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