Upgrades and Support Link at the top of Cpanel

Discussion in 'Feedback and Suggestions' started by danielle.seiley61, Jul 7, 2017.

  1. danielle.seiley61

    danielle.seiley61 Member Prime Account

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    I'm on the illuminated server and for at least the better part of a year now when I click the link I get the following:

    An Error Occurred
    Unfortunately a fatal error has occurred with processing your request. Please try again soon.

    So it's not even remotely possible, to my knowledge, for me to upgrade to x10 Prime if I wanted.

    Since I'm on the illuminated server, is this intentional or just a long overdue bug that needs to be fixed?

    Thanks,
    Danielle

    Screenshot:
    http://www.mediafire.com/view/qqso7gn483c48z9/x10hostingupgradessupport50%screenshot.png
     
    Last edited: Jul 7, 2017
  2. essellar

    essellar Community Advocate Community Support

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    Prime and Illuminated are no longer offered for new purchase (and Prime would be a downgrade from Illuminated). If you want to upgrade to Premium, there is an option on the Premium purchase page at x10premium.com to have your site migrated from Free Hosting (or Prime or Illuminated) automatically.

    Yes, the upgrade option should probably be removed at this point, but the loss of the option was initially meant to be temporary while the system was being tweaked to make abuse well-nigh impossible so offerings could safely be opened up worldwide. Turns out that's one of those hard problems; one of those things that looks like it much just be a little bit tricky, but would actually require a huge leap forward in computer science, something that makes Watson look like a Palm Pilot with a dead battery, to do properly.
     
  3. danielle.seiley61

    danielle.seiley61 Member Prime Account

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    Since these packages are no longer offered for new purchases, what does that mean for us who are on the illuminated server when our 5 years are up? Will we be allowed to renew or are we going to be offered a replacement? I paid for the illuminated for a reason & I've been very happy. Can't beat the price...
     

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