Resolved Website is blank...

[filworks35]

Hello my website, abaluya.x10.mx is now blank with a message saying
"Apache is functioning normally"

Also, I can't open cpanel. I get the message in a white bg..
"Sign in Successful

Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry"

When I tried using FTP, I get the error on FileZilla:
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Thanks

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 23.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[filworks35]

Thank you.
I did visit my account but my ISP was suddenly blocked and I could not log-in anymore. Support told me to change ISP. Easier said than done. So took me a while to figure out how to go about it.