Resolved Website won't load, cannot access cPanel/DirectAdmin

Discussion in 'Free Hosting' started by bfx10mxa, Jun 22, 2020.

  1. bfx10mxa

    bfx10mxa New Member

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    Hello.

    My Website is:
    http://bf.x10.mx/

    Get a Timeout-Error when i try to access my site.

    When i use Button "Open cPanel" from "https://x10hosting.com/sso/main/main" i get:
    -----------------------------------------------------------
    Sign in Successful

    Please standby while transfer you to your web hosting account.
    An error has occurred forwarding your sign in. Retry
    -----------------------------------------------------------

    When i try to get access by FTP there comes an "Offline-Error".

    It's going 3 month now.
    Please, can help me anybody?

    Best regards,
    Sebastian
     
  2. garrettroyce

    garrettroyce Community Support Community Support

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    It looks like you have 2 issues.

    The first is that your DNS did not transfer correctly.

    The second is your account was deleted because of the issue described in the sticky in this forum. Please see that information so you know why this happened.

    For both issues, I am requesting an admin.

     
  3. Anna

    Anna I am just me Staff Member

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    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

    Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

    Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

    You're lucky though that the restore is still possible for your account.
    I'm running the restore now and the account should be good to go in a few minutes.

    I have also made sure the DNS is pointed correctly.
     
  4. bfx10mxa

    bfx10mxa New Member

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    Thank you, it's working again!

    Best regards,
    Sebastian
     

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