xo6 server migration

Status
Not open for further replies.

italianr

New Member
Messages
15
Reaction score
1
Points
3
Hi, I was wondering if the xo6 server migration process happened yet.

On my account page the "cPanel" button (or directAdmin) says ErrorScreen Shot 2020-01-04 at 12.49.28.png
the website is down and I can't even access via ftp...

here is my website
http://italianrecipe.x10host.com

Does anybody else have the same error?
I'm trying to understand if it's due to a migration failure in that case
thank you in advance!
 

spacresx

Community Advocate
Community Support
Messages
2,182
Reaction score
195
Points
63
considering that most new migrated servers have x11, x12, x13,
but your still showing as x06, is have to say no you were not migrated yet either.
im on x05 and still waiting, looks like we are last on the list to get migrated.
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
If I'm not misstaken xo6 is the one currently transfering (and the one we had to redo some accounts from due to them having failed restoring properly, databases missing etc), once all accounts from xo6 is completed xo5 should be the last to go
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
@softdesi I've just tried with xo15 (and some other random xo server) via ftp but it doesn't work.
ty @spacresx and @Anna for heads up! and thanks to all people working on this process and support given to all accounts like mine
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
Trying to login to the server before the account is migrated usually ends up with an IP block in the firewall. So until you see that you are directed to directadmin when logging in through the sso page you should assume your account is not moved.
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
If I'm not misstaken xo6 is the one currently transfering (and the one we had to redo some accounts from due to them having failed restoring properly, databases missing etc), once all accounts from xo6 is completed xo5 should be the last to go
Since I've noticed they're transferring xo5 server account I assume xo6 is done or my account is one of the failed ones
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
On Corey's post it says "* We have multiple full backups of every account stored offsite, if something goes wrong with your account migration or anything is missing we do have it backed up and safe."

All I need now is to retrieve a backup of the website I've made

@Anna do you think it is still possible to have access via ftp or do I have to wait until migration is completed and hoping that anything got wrong with my account?

thank you very much in advance
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
you should be able to login to ftp on xo6, use the server address as hostname to be sure you connect the right server. To my knowledge the old servers are still online

I'll let them know that your account appears to not have migrated properly so that they can sort it out
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
Thank you Anna,
I keep trying to get in via ftp with the "Quick ftp" info I find on sso page, but filezilla gives me 530 authentication failure, I'm using same account password
screen-shot-2020-01-04-at-12-49-28-png.9844
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
Your account has now been re-done for transfer and I can confirm it is present on x15 at this time.
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
wow I just re logged in sso page and it showed up the transfer!
You made my day, hope you have a great one too! thank you so much <3
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
One more thing, the website is down because database is missing, is there a possibility to restore it?
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
This is an interesting one. I have access to phpmyadmin for the old servers so it should be an easy one, however I don't see any databases on that server with your name on it. I even checked all servers and not just the one your account was previously on just in case.
I'll have to check with the higher ups for this one, as I assume you meant it was from the old server and not something new that went missing?
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
Your database has been restored.

I noticed that your site tries to use https with a redirect that appers to originate in wordpress, unfortunatly apache has a "feature" where it refuses https without a valid certificate so you'd need to make sure wordpress responds on http
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
Thank you very much again for your support Anna!!
Indeed, database was missing from old server (xo6)
 

italianr

New Member
Messages
15
Reaction score
1
Points
3
Your database has been restored.

I noticed that your site tries to use https with a redirect that appers to originate in wordpress, unfortunatly apache has a "feature" where it refuses https without a valid certificate so you'd need to make sure wordpress responds on http
Is that probably the reason why people got "Apache is functioning normally" displayed on their website?

Do I have to login to wordpress dashboard to make it use http or is there a workaround? when I try to login to wp-admin it gives me 404..
I'll do some research on google

Thank you!
 

spacresx

Community Advocate
Community Support
Messages
2,182
Reaction score
195
Points
63
I dont use wordpress but its already been posted in the forums,
i dont recall the exact posts but the option is in the wp_config file.
to turn off the https.
 
Status
Not open for further replies.
Top