Resolved Unable to login to DirectAdmin

Status
Not open for further replies.
spacresx

spacresx

Community Advocate
Community Support
Messages
2,183
Reaction score
195
Points
63
beadsx12 and nestergpd95
you both should start your own post for staff to see it.
posting on someone elses thread might not let your issue be seen by staff.
they dont always read answered posts.

i know beadsx12 might have trouble starting a new thread so maybe
@Anna will see this and be able to help.
 
Anna

Anna

I am just me
Staff member
Messages
11,739
Reaction score
579
Points
113
nestergpd95 said:
Hello, everybody. I can't access my account with my username and password. Is there anything I can do?.
I logged in not long time ago to update the website
http://educactiva.x10host.com

Thank you!
Click to expand...
It says that you have a premium upgrade, that usually means that the free account is transferred over to the premium servers and then removed from our free servers. Restoring to a free server in that case would cause disruption as it would also set the IP back to that of the free hosting service.

Premium hosting does have a different login process, where you normally login directly to cPanel for the server you are on, which I can not see unfortunately, but you should have that information within the clients area at: https://clients.x10hosting.com/login

It should also be present in the email you did receive when signing up for the premium hosting. If you still can not login please use the support system from within the clients area as that creates a ticket for the premium hosting staff to see.
 
Status
Not open for further replies.
Top