In Progress Can't access my website and cPanel

Discussion in 'Free Hosting' started by kapatzx1, Jun 24, 2020.

  1. kapatzx1

    kapatzx1 New Member

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    Hello.

    My website is http://kapatz.x10host.com/
    My Domain: kapatz.x10host.com

    I got nothing except "Apache is functioning normally" message on my website.
    In DirectAdmin is missing the domain and can't recreate the same domain kapatz.x10host.com because is already exist

    Anybody can help me , please?
    Thanks!
     
    Last edited: Jun 26, 2020 at 11:00 AM
  2. garrettroyce

    garrettroyce Community Support Community Support

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    Your issue is different than the one in the thread you used.

    Your DNS did not transfer correctly. I'm asking an admin to help with this.
     
  3. kapatzx1

    kapatzx1 New Member

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    Thanks!
     
  4. Anna

    Anna I am just me Staff Member

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    Looks like your account didn't transfer properly, the account is there but it is missing more then just the proper DNS settings.

    I'll have to restore the account from our most recent backup that was taken just before the servers was taken offline.

    Did you upload/change anything through DirectAdmin and/or FTP after the migrations? If so you may want to make sure those are backed up locally before I go ahead, as restoring from backup means I wipe the current account completely.
     
  5. kapatzx1

    kapatzx1 New Member

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    For the content it is not a problem, but now the site no longer responds

    "Connection time out

    The kapatz.x10host.com server is taking too long to respond."



    Ping kapatz.x10host.com [198.91.81.6] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    by accessing the web panel I cannot find my domain kapatz.x10host.com and I cannot create it as it is already present
    thank you so much
     

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  6. Anna

    Anna I am just me Staff Member

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    Yes, and the fact the domain is missing from the account is an indication transfer didn't go as expected.

    The domain likely worked, being served from the old server, until those were decommissioned a while back.

    Re-doing the transfer from backup is the best option as there could be something more then the domain that is broken, which is why I asked if you made any changes that you need to backup
     
  7. kapatzx1

    kapatzx1 New Member

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    yes, I have the backup.
    you can proceed with the restore
     
  8. Anna

    Anna I am just me Staff Member

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    I have now re-transferred your account, please check that everything is in order.
     

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