Yet another inactivity suspension in limbo

[iamx10m3]

Sorry to trouble you, but our account iam went inactive while we were on sabbatical. It isn't possible to login to the cpanel to go through the official unsuspension portal, because it says there is an error. I have been able to successfully change the password, so I guess the account itself still exists?

Any one out there that can set us straight? Thank you in advance!

 

[iamx10m3]

I'm now unstuck! Thanks again!

edit: it told me to sign-up again and seemed to work but then got to the screen that says:


"A restriction has been placed on your registration. The restriction is due to a substantial link having been discovered between your account and another account with a history of abuse activity.

Please contact us if you are not familiar with the circumstances which lead to this restriction. We will investigate and allow legitimate use of our web hosting."

Not sure what account that would be, unless it is referring to my original account on iam that went inactive. Otherwise, this seems to be in error?